Privacy

Data deletion

You may ask MARIA FLORENCIA GONZALEZ, responsible for Wogensy, to delete data from your account or Meta integrations. Requests are handled by email and require verification of your identity and authorized scope.

Effective from: September 26, 2026Version 1.2

1. How to submit a request

Requests are free of charge. Follow these steps so we can identify the data and avoid affecting information belonging to other people or agencies:

  1. Send an email from an address associated with your account to privacy@wogensy.com, with the subject “Privacy or data deletion request”.
  2. Provide your name, the related agency and the information you want deleted. Where applicable, include the Instagram username, the name or identifier of the Facebook Page or the related ad account.
  3. Do not send passwords, tokens, access codes or sensitive documents we have not requested.
  4. We will verify your identity or authorization, acknowledge receipt and communicate the result and scope of deletion.

2. Which data it may cover

A valid request may include stopping access, deleting stored credentials, unlinking professional accounts, Pages or ad accounts, and deleting or anonymizing identifiers, imported content, metrics and derived reports. If we must retain limited information due to a legal obligation, security, fraud prevention or third-party rights, we will explain the reason and restrict its use.

If you want to delete your login account, specify that scope too. An agency's or its clients' operational data may involve other people's rights and requires verification of your authorization; deleting your personal account does not automatically delete the entire agency.

3. Withdraw Meta authorization

You can also withdraw authorization through Facebook's or Instagram's application and integration controls, depending on how you connected the account. This stops the connection's authorized access but does not by itself delete stored copies or publications or campaigns remaining on Meta. To delete data stored on the platform, follow the request procedure.

4. Confirmation and outcome

We respond by email to verify the request, communicate its scope and then report the result. If limited information needs to be retained, we explain the reason and restrict its use. You can continue the inquiry in the same email thread to preserve the record.

This page provides instructions. Opening it or its email link does not send a request or perform automatic deletion. Do not send passwords, tokens or access codes.

Read the privacy policy